1800 Contacts: We deliver. You save.

I just came from a speech by Freakonomics author Steven Levitt. In his pretty awesome talk, he spoke some about altruism. On the walk back from Tech, Marcy and I discussed to what degree altruism exists, and if we're just doing it for the reward. When I returned home I was reminded that altruism pays off.

A few weeks ago, I ordered contacts on 1-800Contacts. I find myself to be an extremely annoying customer, constantly changing my order and verifying that I got the best price. The woman on the other end though was extremely nice and helpful (I've now learned 1800contacts is based in Utah) . She also was from this country, which probably added to my happiness with customer service. Since I was in a good mood myself, I asked to speak to her manager to compliment her on a good job. Her manager was also very sweet and appreciative since, she said, "we only hear when things go wrong, not when things go right."

I received my contacts and thought my interactions with 1-800Contacts would be put on hiatus for the next six or so months. Until tonight that is. My roommate informed me I received a package. From whom, I wondered, with no expected packages from Amazon, ebay or my mother.
Lo and behold it was a t-shirt! from 1-800 contacts! It is ginormous and ugly, but it is the thought that counts.(picture of me wearing said shirt to come next week!)

Also included was a fawning letter from none other than Joshua Neilson, 1-800Contacts Customer Care Manager. He "was delighted to read" my "positive feedback regarding the pleasant experience (I) had." And 1-800CONTACTS looks forward to serving me for many years to come!

I look forward to it too, Mr. Neilson, me too.